Rare Bliss Events Kenya - Terms and Conditions 2016
Hi and thanks for getting your Event going with Rare Bliss!
Below are just a few things to note with regards to Terms and Conditions. Nothing serious!
These Terms and Conditions only apply where you have booked a Package or Part of a Package with Rare Bliss and all Clients/Guests are required to agree with the Terms and Conditions below.
( **** A,B,C) <-- Indicates Latest Changes
A. Booking and Payment
A1. Once you have requested us to make a Booking for your Event, we check for availability of a Venue and/or Dancer.
A2. You will have a Booking Confirmation when we confirm the Venue/dancer is/are available and you have paid the Deposit for your Event to Rare Bliss.
A3. Venues Owners/Dancers work on a first-come, first-serve basis and we cannot Confirm your Booking unless you make a Deposit payment. This Deposit payment is used to pay the Venue Owners/dancers to Confirm a Booking for your event.
A4. The Deposit is non-refundable in case of a Client cancelling their Event.
A5. Deposits are required at least one week from the date of the Event.
A6. Final payments to settle invoices are required BEFORE the Event commences. Any food or drink purchases not already invoiced at event commencement should be paid for AT the end of the event.
A7. Any extra Guests not included on the Final Guest List must Pay their Package Fee either before the Event starts or to the Rare Bliss Hostesses at the Venue entrance before entering the Venue.
A8. Please provide your confirmed number of guests and stick to it. Rare Bliss will make arrangements according to the number of guests we are informed are coming.
**** A9. If you require any other event organiser, speaker or service provider to be present at your event, please inform us first. Rare Bliss reserves the right to grant access to the premises to any such service providers.
B. Changes, Cancellations and Money-Back Guarantee
B1. A Client will be entitled to a Full Refund of their Deposit and any Monies paid if Rare Bliss decide to change any major details of the Event that would Significantly spoil the Client’s Event experience (e.g. Venue, Dancers, etc) without a 24 hour warning to the Client.
This is a promise to you the Client that Rare Bliss is committed to Excellent Service.
B2. A Client is entitled to a Partial Refund if the Event has Proceeded and Rare Bliss has been unable to provide a service promised to the Client upon their Confirmed Booking. This Partial Refund Value shall not exceed 20% of the total Monies Paid (minus Deposit) by the Client to Rare Bliss. A promise may be something like a Hostess or Top-less Butler not being present or other factors along those lines.
B3. If a Client does Cancel or Change the Details of their event, the Client must give written information to Rare Bliss of their intent to Cancel or Change 2 days or more before the Event Date. This information must be either in e-mail, telephone SMS or written form. If The Client does not provide this information promptly we are unable to Refund any Monies paid by the Client or Guarantee the provision of Excellent Service.
B4. Refunds for Guest No Shows (say 18 guests appear and 20 were meant to appear) will be provided back to the Client immediately after the Event has ended.
B5. In order for us to be able to provide a Money-Back Guarantee, please immediately bring to our attention anything with regards to our service that you are not happy with.
C. Behaviour & Responsibilities
C1. Guests are expected to show reasonable behaviour throughout the event and respect Rare Bliss Staff.
C2. Venue Owners host Guests within their Venue within the agreed upon Event time. The Event Owners / Rare Bliss have the right to ask any Guests showing, in our opinion, disrespect or being excessively unruly/violent to depart from the premises. The Venue Owners also reserve the right to not provide any alcohol to unruly Guests.
Rare Bliss Staff reserve the right to deny service to Guests/Clients who display unreasonable/violent/insulting/abusive behaviour towards them.
Please note Refunds cannot be given if a Guest/Client leaves the event or is denied service by Rare Bliss Staff due to the Guest’s/Client’s Behaviour.
C3. The Venue Owners are entitled to require any damage to property to be paid for by the person who caused the damage. Drinking Glasses at kes 500, Drinks Spillage Cleaning Fee varies. Damaged furniture cost varies.
C4. Rare Bliss staff are there to assist with the event. All behavioural responsibility of the Guests rests on themselves.
C5. Take care of yourself as well as your belongings. Rare Bliss or the Venue Owners are not liable to pay for any loss or damage. Keep your belongings with you at all times.
C6. If a Client chooses a Party Package which includes Food/Drinks that is to be provided by Rare Bliss in our own Venue, Guests are not allowed to bring their own Food/Drinks unless there has been prior agreement between Rare Bliss, the Client and the Venue.
C7. Rare Bliss staff, hostesses and performers are available to provide food, drink and any services until no later than 2am. This is to ensure they are able to get safely home after events.
C8. Rare Bliss staff, unless agreed upon beforehand by both Rare Bliss and the Guest / Client, provide service for a maximum of 7 hours.
Thanks for reading! If you have any queries please get in touch with us.